Return Policy

Returns

Once your items are delivered, you have 3 days from the date of delivery to ship them back to us for a full refund. Returns shipped after the first 3 days are eligible for store credit. After 7 days, all sales are FINAL and returns will not be accepted. All digital and/or download sales are FINAL and are not eligible for returns or refunds.

If there is a problem with your order, please contact us IMMEDIATELY via orders@novaturientsoul.com

To be eligible for a return, an item must be unused, unworn, and in the same condition that you received it. Your return does not need to include the original packing slip to be accepted. We do not reimburse shipping fees. However, we will provide a return label, at no cost to you, via e-mail.

Return instructions:

1. E-mail us at orders@novaturientsoul.com with your intent to return.
2. Repackage the items.
3. We will e-mail you a return label.
4. Print out label & affix to your package with purchase.
5. Drop off at your nearest post office.

Need help?

Contact us at orders@novaturientsoul.com for questions related to refunds and returns.